Cancellation Policy
To ensure that we are being completely fair to our overwhelming amount of clients on our wait list, Skin Mavens cancellation policy is as follows:
- Our no-show cancellation fee is 99% of the service total that you are booked for.
- You must call at least 28-hours prior to your appointment time to avoid any fees or penalties.
- Cancellations or changes to your service, that are requested under 24-hours, will result in a 99% no-show cancellation charge and/or forfeit of your monthly VIP treatment.
- If we are closed or unable to answer your call during normal business hours a voicemail must be left regarding cancellation to avoid the no-show cancellation fee.
- Late arrivals: Based on availability, being more than 10-minutes late will result in a reduced service time and/or full appointment cancellation plus the 100% charge of the scheduled services.
- CHILDREN ARE NOT ALLOWED IN THE SPA UNLESS THEY ARE BEING SERVICED! Clients will be charged a 100% no-show cancellation fee due to bringing child(ren) to appointment.
- As a courtesy you may receive a confirmation email and or text reminding you of your appointment, however not receiving this courtesy reminder will not be a valid excuse to avoid the no-show cancellation fee. It is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and cancellation fees. Payment will be due prior to your next appointment. Chronic no-shows may not be rescheduled.
- A spa safety and preparation fee for the full amount of your “no show” appointment. Failure to show up to your appointment i.e. “NO SHOW” will result in being charged this fee as time is reserved just for you and time is taken to maintain the health and safety of myself and clients.
Unconfirmed appointments may be cancelled so please be sure to confirm when you receive your appointment reminder email or text from Skin Maven.
New Clients
Please be sure to complete my New Client Consultation Form that will be sent to you digitally at the time we make your appointment. If you are interested in corrective services I also encourage you to bring your current skin care regimen with you to your first appointment. You may also be asked to update your information if you have any changes to your routine or medications, to best serve you.
General health information is collected to provide a safe and healthy environment for my clients, to insure continuity of information from one visit to the next, and to best assist in customizing treatments based on individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience. No service is provided without a detailed consultation.
Sanitation and Sterilization
Sanitation is always a priority. I use hospital grade disinfectant/bactericide/virucide/fungicide to thoroughly disinfect and clean all of my tools and equipment, and surfaces. If an item cannot be thoroughly sanitized/disinfected it is thrown away after use.
Payment
Payment is expected at time of service. I accept cash, venmo and major credit cards and checks with valid ID card. Prices are subject to change. Gratuities are not included in service prices. Checks returned for non-sufficient funds will incur a $35 fee.
Product Purchases/Return
I can only accept returns on unopened product in original packaging within 14 days of purchase.
Refund Policy
Please note that no refunds are issued on any services.
Gratuities/Tipping
Skin Maven does not require nor ask clients to tip. Gratuities are entirely at your discretion and are not included in the price of my services, packages, or gift certificates. Though never expected, gratuities are always appreciated.
Parking
Street parking is available in front of the Skin Maven on N. Park St . PArking is also available at the north side corner of Mason St and Exchange St parking lots adjacent to Nelson House Funeral Home.
Gift Certificates
Gift Certificates are non-refundable and are not redeemable for cash. All gift certificates must be mentioned prior to booking your appointment. Additionally, gift certificates must be presented at your appointment. Multiple gift certificates may not be combined towards a single service or product purchase. Gift Certificates can only be used on full priced services and are not applicable on monthly specials, which are already priced special or for product. Dollar amount gift certificates and online vouchers do not include taxes and gratuity. Gift Certificates are not applicable on product purchases.
* Please note that if you schedule an appointment using a gift certificate for payment and you do not show for the appointment or call to reschedule fewer than 24 hours prior to the appointment time the certificate will be considered redeemed in full.
Accessibility
Skin Maven is committed to accessibility and believes all of our customers and consumers should have full and complete access to our website and mobile site. We are continuously improving the user experience for everyone, applying relevant standards to ensure website accessibility to all persons, including those with disabilities.
If you experience difficulty accessing information on our Website, or use assistive technology (such as a screen reader, eye tracking device, voice recognition software, etc.) and have difficulty accessing our Website, please contact us using the contact information below and provide the URL (web address) of the web page you tried to access, the problem you experienced, and your contact information so we may assist you and provide alternative methods of service.
Phone: 989-627-1018
E-mail: kathryn@skinmaven.net, including “Digital Accessibility” in the subject line
Postal address:
218 N. Park St Ste 2Owosso, MI 48867
FAQs
Do you offer a step stool?
Our treatment tables are ADA compliant and can be lowered to 17 inches from the floor for very easy access.
What should i wear to my waxing appointment?
Comfortable, loose-fitting clothing is recommended.
Will I have to undress?
This depends on the service, but you will need to expose any areas of the body that you intend to have waxed.
I use a personal assistant. Am I permitted to bring them to my reservation?
Yes.
Can I receive any services from my wheelchair/scooter/mobility device?
Depending on the area of the body that you intend to have waxed, you may be able to receive services in your wheelchair/ scooter/mobility device. Lower body services such as intimate waxing are performed while on a treatment table and will require clients to transfer themselves (or have help from their assistant) to the table and back to their mobility device. Please confirm when making your reservation.
Can I bring my service or guide animal?
Yes, you may bring a service or guide dog to your reservation, subject to compliance with applicable laws and regulations. Please contact the location prior to your reservation to make them aware.
How can I request accessibility-related assistance or accommodations?
When booking a reservation, a digital intake form is sent. A designated “concerns” field on the form gives you space where you may include notes regarding requests for accessibility-related assistance or accommodations. For specific questions regarding accessibility-related assistance or accommodations, please contact us directly.
Multiple Services in one appointment
If you wish to schedule several services in a large block of time on one day, or a very large service such as full body waxing, a cash only retainer is required. This will be used to secure a ‘large’ service in which more than one to two hours may be needed to complete your service. This retainer will be deducted from your total at the end of your service. If you fail to show for the service, your retainer will be non-refundable. Cancellations of a ‘large’ service must be done with a minimum of 48 hour notice to receive a refund of the deposit.